“Olive’s innovative mind will play a big part in how our health and social care services will be developed. “

Gareth Presch, CEO World Health Innovation Summit [WHIS]

“Olive is a patient leader who has all the qualities needed to be successful. She listens, ascertains facts and acts with integrity. Olive is a patient leader who leads by example and I’m proud to work alongside such an inspirational woman. Olive’s innovative mind will play a big part in how our health and social care services will be developed locally, nationally and internationally. Olive to me represents what a social entrepreneur should be – a person who acts in the best interests of the community and it’s something that Olive does time and time again. She is a true champion of our community and is destined to make a difference not only today but for the generations to come.”


“We commend her work and capability to articulate and demonstrate patient’s needs and views.”

John Connaghan, Director General and CEO of the Irish Health Service Executive [HSE]

“In 2015, Ms O’Connor was commissioned by the HSE to oversee, manage and evaluate a national research project to measure the effectiveness of a patient health record information system[sic: MediStori]. Ms O’Connor was also requested to provide advisory services to the HSE, in the form of patient advocacy. Ms O’Connor provided service user insights, skillsets and knowledge for numerous HSE working groups. Nationally, Ms O’Connor utilised both online and public platforms to discuss the importance of implementing 1) quality improvement methodologies 2) public patient involvement in the healthcare domain and 3) integrated care initiatives.

Within a set time frame, Ms O’Connor effectively

• Completed extensive primary and secondary research [workshops/ focus groups/literature reviews]

• Presented a business case and cost/benefit analysis for the research project in hand

• Engaged with key decision makers in the HSE; various healthcare agencies and government representatives to 1) develop partnerships and 2) develop a framework for the research project

• Commissioned NUIG [National University Ireland Galway] to co-design, oversee and co-evaluate the study

• Presented to voluntary agencies and acute hospitals to demonstrate the rationale/ scope for the project

• Successfully recruited two acute hospital sites and numerous voluntary agencies to participate in the project

• Co-designed the methodology, timeframes and criteria of the research with key stakeholders

• Co-designed robust ethics, consent and study policies, in line with HSE procedures [approved]

• Developed and implemented online survey tools for data collection, handling and storage

• Designed and delivered health literate educational materials/patient information leaflets

• Trained staff in acute hospitals/voluntary agencies on the best use/promotion of the information system and correct procedures for recruitment of stakeholders

• Advertised the project nationally using innovative, evidence based communicative on and offline tools

• Developed and provided an easy to use online platform [website] to recruit stakeholders for the study

• Facilitated, trained, educated & recruited service users, in person, in outpatient departments

• Utilised online platforms to engage and recruit patients, carers, families and health professionals

• Supplied a trained team and telecommunication services (helpline) for those recruited in the study

• Developed a clear and concise implementation guide for health professionals/ staff

• Collected and collated data from respondents, in line with GDPR policies

• Evaluated and reported on the research, in collaboration with NUIG

• Launched the outcomes of the research, alongside key stakeholders, in the Royal College of Physicians, Ireland

• Delivered public presentations at national/international conferences to promote the methodologies and outcomes of the research (St. Luke’s Symposium, eHealth Ecosystems, World Health Innovation Summit [UK], Maynooth University Ireland, Rotunda Hospital et al) and published online (website/ social media/blogs)

• Published the research in the International Journal of Integrated Care and online (website/blogs/ social media)

• Showcased the outcomes of the research at the Department of Health Patient Safety Conference 2015

• Provided the HSE with an externally evaluated report of the study (ECPD, Canterbury University, UK)

We acknowledge Ms O’Connor’s commitment to health services and patient safety, of which is supported by the numerous awards she attained for her role in directing a national research project, as a patient lead. We commend her work and capability to articulate and demonstrate patient’s needs and views. The HSE is open to Ms O’Connor’s engagement in future advocacy/patient Services Initiatives, where such an opportunity may arise and there is scope for the involvement. We would like to wish Ms O’Connor well in the future.”


“Olive is a very strategic thought processor, with a very warm and professional manner.”

Mr P.J. O’Rielly Vice President Innovation and Technology Enterprise Ireland

“Olive is a dedicated and hard worker. She puts in the extra effort and has a strong determination to succeed. She is a very strategic thought processor, with a very warm and professional manner. Olive has a very engaging and winning personality. It is a pleasure working with Olive to achieve her goals, which she did successfully. I have no hesitation in giving Olive the highest recommendation possible.”


” Olive never forgets about the clients, our service-users, those that we founded this organisation for”

Ms. Lorraine Lynch; Director and Psychologist, Sugru Psychological Wellness Services

“From initial set-up, we enlisted the mentorship of Olive O’Connor to help grow our organisation in a sustainable way, while always retaining a friendly and positive environment in our centres. Olive herself strikes the perfect balance between logical and creative thinking, and has afforded us the opportunity to overcome many challenges along the way as a result of her entrepreneurial prowess. She has guided us around:

  • Leadership issues – seeking, training, and communicating with high quality staff who believe in and endeavour to carry the Sugru ethos
  • Structural issues – discussing the complications around company structure and boards of directors – not/for profit – and working through this with us until we arrived at the most suitable situation.
  • Financial issues – carrying out analyses on potential revenue streams, while brain-storming our resources in order to identify potential options and capitalize on our existing income;
  • Management issues – analytically evaluating pitfalls in our management styles, which focused largely around time management, systems and policies, while introducing us to new software and techniques;
  • Marketing issues – creating an environment both in-house and online in order to reach more potential clients and designing an online marketing strategy to drive sales of products; without Olive, we wouldn’t be where we are today – she has been an inherent part of the Sugru team.

We personally believe that what makes Olive stand out is that she never forgets about the clients, our service-users, those that we founded this organisation for – Olive has an unshakable moral compass.”


“I have worked with Olive in several research and other health and healthcare projects. I have always found Olive to be an ethical,committed and inspiring collaborator and would wholeheartedly welcome the opportunity to work with Olive again in any capacity.”

Professor Anne Matthews Professor, School of Nursing & Human Sciences, DCU, Ireland; Chairperson, Irish Forum for Global Health



“Olive provided a support that was invaluable, refreshingly honest and drawing on her own experiences opened up conversations that were two way in nature instead of the ‘I know best’ that creates a barrier for most mentors. “

Ms. Grainne Blount; Co-Founder Mercurial

“I met Olive at the National Digital Research Centre, where I participated as an idea owner for a new innovative product to improve healthcare through Mercurial’s interactive educational and feedback platform. Olive became a mentor to me over a six-week period during the eHealth Ireland and Eir sponsored pre-accelerator programme. Olives engaging nature and work ethic were clear from our first meeting when her creativity, energy and passion for the healthcare sector was a like a light in the room. It was clear that Olive has her finger on the beating pulse of the current and future of health in Ireland. She provided a support that was invaluable, refreshingly honest and drawing on her own experiences opened up conversations that were two way in nature instead of the ‘I know best’ that creates a barrier for most mentors.

There is no doubt but that Olives connections in healthcare and in the start-up world are as a result of her incredible passion for health, innovation and problem solving ability. Her systematic approach to problem solving and iterative improvement matched with her natural and practiced skills of marketing and messaging prove a powerful combination. I have been enlightened by the power of storytelling through Olive, something she does so effortlessly but creates a memorable emotional impact on everyone she engages with. It’s a skill I will continue to practice and improve those throughout my life both professionally and personally. Making it personal Olive allows complex and ‘barrier’ language like that in healthcare to be broke down and built up again to make those words productive and create an impactful environment using simple messaging.


Olive offers practical advice about priority with ‘don’t worry about that yet’ and ‘I will introduce you, when you are ready’ ringing in my ears she provided structure and clarity to the never-ending demands of a start-up. Teasing out a clear picture to empower me to move forward was a subtle but effective technique. Outside of gaining invaluable insight into healthcare I gained confidence, focus and delivery skills from Olive including call to action triggers.”



“I worked along Olive from November 2014 to January 2017 as a Facebook Page Administrator for a group, EasySpeak. We support those who need guidance relating to mental health issues. I found Olive a great person who indeed has a lot going on in her life with regards to raising 4 kids whom have medical issues. Olive is a true saint who makes time for everyone regardless, and is there to listen to those in need. Olive works very hard on the page supporting those in the page that need guidance. I was also so proud of Olive when she showed her determination on Dragons’ Den.”

Adrian Morrison, Professional Photographer


“Olive has a brilliant grasp of patient needs; she is very passionate, has great empathy, is hugely generous, has strength and resilience and is courageous when facing new situations. “

Mr. Donncha Hughes; Trainer, Mentor and Start-Up Business Advisor

“I have watched Olive build MediStori as a business for almost 4 years. She attended a training programme that I delivered in Castlebar and I have engaged with her since as an unofficial mentor. She was an exemplary student of business – open to learn, a contributor to discussions, a reflector on what the content meant for her business, and the first to implement agreed action plans. She is a brilliant networker. People like her. This means she gets things done even when resources are stretched. She has a brilliant grasp of patient needs and has developed a wonderful product. She is also able to share this insight in presentations to networking groups. Personally, Olive is very passionate, has great empathy, is hugely generous, has strength and resilience and is courageous when facing new situations. I am delighted to write this recommendation on LinkedIn and wish her the best in work/ business and family and offer my continued support and friendship.”



“Olive goes the extra mile for her customer and makes every effort to succeed.”

Ms. Maria Burke; Founder at The Coaching Equation [Pharmacist]

“Olive is an energetic and passionate businesswoman. She knows her customer and her
product inside out. Olive goes the extra mile for her customer and makes every effort to
succeed. Each household would benefit from owning a MediStori Personal Health Organiser an excellent product promoted by a woman of action.”


“Olive doesn’t class herself as better than anyone else, she doesn’t even like being called boss or CEO. Olive is probably one of the most detail orientated people I’ve ever met; she won’t stop until her creative vision is perfect.”

Ms. Alice Butler Advertising and Digital Marketing Executive Ulster Bank

“Olive is an amazing person, not only to work for but to be friends with. She’s incredibly hard working, magnanimous, inspiring, and selfless. She doesn’t class herself as better than anyone else, she doesn’t even like being called boss or CEO. Olive is probably one of the most detail orientated people I’ve ever met, and you can see that from her detailed reports, to the MediStori, she won’t stop until her creative vision is perfect. I’ve always admired Olive’s ability to command a room and get people on board with her concept – even people who were initially on completely different pages. I honestly believe she can do anything she puts her mind to. Olive possesses an entrepreneurial spirit that you rarely see and is incredibly inspiring. My expectations of what a boss should be like after working with her is sky high, nobody will be able to surpass my experiences of working with Olive.”

“Having worked with Olive for 10 months on the MediStori project I can safely say that she is a truly inspirational person. Her drive, creativity and attention to detail are outstanding making her a joy to work with and bring out the best in her team. Being part of the MediStori team was a pleasure and really helped me grow and develop not just as a professional but also as a person.”

Ms. Erin Cafferkey Sales and Marketing Executive Aisling Hotel


“I have known Olive for 2 years and during this time I have found her to work tirelessly towards her goals. She is creative and most of all passionate about her work.”


Dr. John Fitzsimons Paediatric Consultant at HSE


“Olive is an exceptionally creative and hard-working entrepreneur who maintains a much to be admired, significant social commitment in business. Olive is extremely personable and leaves “no stone unturned” in achieving all of her business goals. Olive is a pleasure to work with and I wish her continued success.”


Mr. Brendan Chambers MD and Founder of Chamco Group