Patient Experience Specialist

Patient Experience Strategy This element of the course is designed to help you understand what it means to be able to position your organization in a competitive market through a patient experience strategy. The concept of organizational adoption and accountability, necessary for change, will also be addressed. It will help you develop a deeper understanding of a changing healthcare landscape that challenges you to question every aspect of your current business stance.   It draws upon relevant research and practice to help you apply concepts that are applicable to your organization. Key aspects of becoming a patient-centric organization includes: understanding theRead More…