oliveoconnor.com

Award Winning Social Innovator I Educator, Mentor & Facilitator in HealthCare I International Speaker I Patient and Carer Advocate

My Work

This is my official work experience page. Please be sure to connect on LinkedIn too!

My Background

Currently, I provide facilitation and mentoring related to team workman ship, business development using public patient involvement, and sharing my experiences through the power of networking. I achieve this particularly well with many charities, voluntary organisations and start up businesses, specifically in healthcare. I sit in on many working groups in health services as a patient representative and currently chair suicide awareness charity EasySpeak, which has over 10,000 members. I am always happy to help out anyone that needs it…

Recognition

  • Maureen Bisognano, Chairperson of International Healthcare Improvement 2015 (IHI) showcases my work and MediStori in Qatar at International Quality Improvement Forum 2015
  • I was extended an invitation to join the World Health Innovation Summit Team and am now their Global Ethical Governance Lead
  • Clinton Global Initiative showcase MediStori at their International Forum 2014 in New York – I was handpicked with just nine others out of 10,000 women. As shown also by the UN.
  • Mr Enda Kenny, An Taoiseach endorses me and the MediStori on international television [www.medistori.com]

Facilitator, Mentor & Participant

Olive shares insights & domain knowledge through:

  • Global Village Health Translation [Founder] – Project 1: International #fabnhsday guide for Colostrum
  • NDRC – Business Mentor for Health Tech Start-Ups (affiliated with eHealth Ireland)
  • National QI Programme Prevention VTE Working Group (Dr Philip Crowley, Ms Ciara Kirke – HSE)
  • Paediatric Early Warning Score System (PEWS) Working Group (RCPI, NCEC Dr John Fitzsimons)
  • National Maternity Strategy Focus Group (National Women’s Council, DoH)
  • National Clinical Programme Paediatrics & Neonatology (NCEC, Dr Alf Nicholson)
  • Irish College General Practitioners (ICGP Public Representative Group, Dr. Margaret O’Riordan)
  • Zero Harm Medication Initiative Launch (Tallaght Hospital, Mr Tim Delaney)
  • PPI Literature Review for NCEC (Dr. Veronica Lambert, DCU and DoH)
  • National Sexual Health Strategy 2016 Working Group (HSE & DoH)
  • National Patient Forum, 2015 (HSE Quality Improvement Division)
  • National Medical Card Form Review Panel, 2016 (HSE)
  • National Health Service Vision 2026 Working Group 2016 (HSE)

I also work with many charities and private businesses on a confidential basis.

Conferences and Events

I have presented at a range of conferences and events including:

  • Rotunda Hospital – International Thrombosis Day Conference [Lead: Dr Fionnuala Ni Ainle]
  • World Health Innovation Summit 2015 – International Patient Innovator [Lead: Mr Gareth Presch, CEO]
  • eHealth Ecosystem – Keynote Speaker 2016 [Lead: Mr Richard Corbridge, CIO HSE]
  • National Medicines Forum 2015 RCPI – HSE  [Lead:Dr Helen Flint] 
  • National Patients Forum 2015 – HSE Quality Improvement Directorate [Leads: Dr Philip Crowley & Mr Greg Price]
  • Luke’s Symposium 2015 RCPI – Innovation in Healthcare from Patients Perspective [Leads: Quality Improvement Team]
  • Vasco de Gama (VdGM) – WHO Conference for Young GPs 2015 [Lead: Dr Peter Sloane]
  • ICGP Summer School 2015- Mount Wolseley [lead: Dr Margaret O Riordain, ICGP]
  • UCD Forensic Medicine 2014 – Guest Lecturer for Grade 8 Health Professionals
  • MedTech Start-Up Academy – 2014 Radisson Hotel, Galway
  • Irish Children’s Arthritis Network (ICAN) –  Self-Management Resources, Galway
  • Heart Children Ireland – Overcoming Post-Traumatic Stress Disorder, Dublin
  • Upcoming 2016/2017: Maynooth University; Canterbury University; National Sustainability Summit; National Health Summit.

Publications

I have been author, co-author and interviewee of many publications:

  • “Patient & Public Involvement in National Clinical Effectiveness Processes: A Systematic Review”. Authors: Dr. Veronica Lambert; Assoc. Prof Anne Matthews; Riyad El-Moslemany; Olive O’Connor Submitted to Healthcare Systems Ergonomics & Patient Safety Conference (HEPS 2016) and Poster Display at Cochrane Systematic Review & Patient Safety Conf.
  • “Study to show how collaboration & patient input at beginning of design, development & delivery of protocol, processes & products in healthcare can save money, time & resources; potentially contributing to patient safety.” DoH Patient Safety Conference 2015 Authors: Dr. Pádraig Mac Neela; Ms. Olive O’Connor.
  • “Managing Patients: Not Diseases” Submitted Patient Safety Conference 2014 Author: Olive O’Connor
  • Personal Interview Published in Book: The Pitch Coach, Catherine Moonan, Liberties Press 2016
  • “A Personal Health Record and Standardised Self-Management Toolkit. An Incorporated Account, Review and Evaluation 2012 – 2015” Co-Authors: Olive O’Connor and Dr Pádraig Mac Neela

Awards

I have been successful, and very grateful, to achieve many national and international awards:

  • 2016 Shortlist: Virgin VOOM Awards [Top 10 Grow Category; Ireland & UK]
  • 2015 Winner: Junior Chamber International (JCI) Outstanding Young Person Medical Innovation
  • 2015 Finalist: Social Entrepreneurs Ireland Impact Awards [Top 20]
  • 2015 Winner: Mumtrepreneur of the Year (Mums & Tots / Tesco)
  • 2014 Winner: Sccul Awards – Judges Choice Special Merit Enterprise Award
  • 2013 Winner: Enterprise Ireland, New Frontiers Awards (€15,000 Prize)

Volunteer Work

I have always been involved in volunteer work, both locally in my community, nationally and internationally.

2015 – Present World Health Innovation Summit Ethical Governance Team Lead

Olive supports the development of a culture that puts focus on the value of local communities to people who work in or use health care services.   Innovation is at the heart of all that the WHIS delivers. Olive’s role is to work in partnership with all who work in or use the health system to share experiences, innovations and aspirations with the intention that these will lead to measurable outcomes and improve the quality and safety of care. Currently Olive aids in development of their global team through PPI and provides international secretariat services for the operations team. Reference: Gareth Presch (Founder)

2012 – Present Lead Administrator Suicide Awareness Charity [EasySpeak]

This non-funded peer led private forum currently has over 10,000 members and it aims to reduce the stigma attached to depression and anxiety, while also offering a platform for people to know where to access resources to help with same. Olive’s role ensures that 1) the team are safe guarded to deal with issues 2) that members are referred to relevant professionals & services 3) that they advocate on behalf of the issue and 4) to manage the social media page. Reference: Mark Dolan (Founder)

2010 – 2013     Parents Committee Secretary [St Joseph’s Primary School]

Olive’s role was to support the Chairperson, other officers and the committee. It was her responsibility to organise and communicate tasks in relation to correspondence, meetings, filing, computer related tasks, taking minutes and to liaise with members in relation to meetings and events via email, phone, text or letter. For this role Olive needed to be organised, computer literate, neat and tidy, reliable, honest, confidential and willing to work outside of meetings. Olive had to liaise with Chairperson and/or Principal in relation to all aspects of committee. Reference: Ms Dymphna Culhane (Principal of School)

2008 – 2010     Chairperson of Lake District Youth Network 

This role encompassed chairing a 30+ committee of both adults and young people to aid in the development of a youth centre in Ballinrobe, Co. Mayo. A target of €100,000 was needed to build same, and this was achieved in the timeframes set. As a Scout Leader, Olive found her natural strengths came through in this role when working with young people and having them actively involved in decision-making processes. A successful committee was formed compiling of young people from all ethnical and socioeconomic backgrounds. Olive’s duties included leading out on and supporting fundraisers; advocating with young people; working collaboratively with stakeholders; creating awareness through communications and providing administrations, in line with BOM. Reference: Mary Jackson (CEO Tacú)

2007 – 2010     Scout Leader for Scouting Ireland

Fundamental role to support and oversee children at scout events and meetings. Scout leaders encourage the physical, intellectual, emotional, social, and spiritual development young people so that they may achieve their full potential and, as responsible citizens, to improve society. Olive’s specific role was a “Beaver Leader – age group 6 – 9 years of age. Reference: Monica Horan (Scout Group Leader)

Distinct Positioning

  • International Fellow: England Centre Practice Development [Canterbury University UK]
  • International Fellowship Quality Improvement & Patient Safety in Healthcare [ISQua]
  • Patient Reviewer BMJ [British Medical Journal]

Current Academic Activities

  • 2016     Degree Community Education and Development  [An Cosán VCC] [Estimate  Completion: 2019]

Educational Achievements

2015     Adult Literacy Training [NALA]  

2014     Self-Management Facilitator Chronic Disease [Stanford University]

2012     Lean Start-Up Methodologies Programme  [GMIT]               

2012     Graduate Certificate General Studies [Business & Legal] [GMIT]

2011      Fetac 5 Certificate: Business Studies & First Aid [VTOS]

2009    Certificate Child Protection  [Scouting Ireland]

2009    Fetac 5 Certificate: Youth Leadership & Society  [VEC]

2009    Certificate Intercultural Studies  [VEC]

2008    Fetac 5 Certificate: Office, Word, Excel, PowerPoint [Fás LTI]

2005   Business Management [I. F. I]

1999     Post Primary Leaving Certificate [Ireland]  [St. Patricks Private Academy]

Employment

2012 – Present: Minimate Limited T/A MediStori

Title: Creative Founder – Social Entrepreneur [www.medistori.com]

Key Role: Principal communicator  for, and with, the general public, government agencies, voluntary organisations &  individuals

Competencies: Facilitator/Trainer for SME’s, Charities, Universities & Health Services; Data Collection/Analysis; Company Operations; Project Management, Branding, Marketing, Strategy, PR; R&D, Product Development & Design, Customer Relations [B2B & B2C]; Leadership & Governance; Contracts; Reports; Website Development; Social Media Operations; Lecturer; Presenter.


2000 – 2012: Wellcare Limited

Title: Personnel and Customer Relations Manager

Key Role: Staff Leadership and Care; Complaint Resolution; Administrator; Quality Control

Competencies: Interviewing; Book Keeping; Branding; Social Media Development; Website Development; Day to Day Running; Open/Close Shops; Till/Bank Reconciliation; Banking; Filing; Office Duties; Sourcing; Securing New Contracts; Consumer Marketing & Sales; Reviews.

References

“Having worked with Olive for 10 months on the MediStori project I can safely say that she is a truly inspirational person. Her drive, creativity and attention to detail are outstanding making her a joy to work with and bring out the best in her team. Being part of the MediStori team was a pleasure and really helped me grow and develop not just as a professional but also as a person.”                 

Ms. Erin Cafferkey; Marketing Assistant at Irish Hotels Federation


“Olive is an energetic and passionate businesswoman. She knows her customer and her product inside out. Olive goes the extra mile for her customer and makes every effort to succeed. Each household would benefit from owning a Medistori Personal Health Organiser – an excellent product promoted by a woman of action.”                                                                                            

Ms. Attracta Burke; Founder at The Coaching Equation [Pharmacist]


“Olive is an exceptionally creative and hard-working entrepreneur who maintains a much to be admired, significant social commitment in business. Olive is extremely personable and leaves “no stone unturned” in achieving all of her business goals. Olive is a pleasure to work with and I wish her continued success.”

Mr. Brendan Chambers; MD and Founder of Chamco Group


“I have known Olive for 2 years and during this time I have found her to work tirelessly towards her goals. She is creative and most of all passionate about her work.” 

Dr. John Fitzsimons; Paediatric Consultant at HSE


 “Olive is a dedicated and hard worker. She puts in the extra effort and has a strong determination to succeed. She is a very strategic thought processor, with a very warm and professional manner. Olive has a very engaging and winning personality. It is a pleasure working with Olive to achieve her goals, which she did successfully. I have no hesitation in giving Olive the highest recommendation possible.”

 Mr. P.J. O’Reilly; VP Innovation & Technology Transfer, Enterprise Ireland


“Olive is a patient leader who has all the qualities needed to be successful. She listens, ascertains facts and acts with integrity. Olive is a patient leader who leads by example and I’m proud to work alongside such an inspirational woman. Olive’s innovative mind will play a big part in how our health and social care services will be developed locally, nationally and internationally. Olive to me represents what a social entrepreneur should be – a person who acts in the best interests of the community and it’s something that Olive does time and time again. She is a true champion of our community and is destined to make a difference not only today but for the generations to come.”

Mr. Gareth Presch; Founder World Health Innovation Summit


 

“I have watched Olive build MediStori as a business for almost 4 years. She attended a training programme that I delivered in Castlebar and I have engaged with her since as an unofficial mentor. She was an exemplary student of business – open to learn, a contributor to discussions, a reflector on what the content meant for her business, and the first to implement agreed action plans. She is a brilliant networker. People like her. This means she gets things done even when resources are stretched. She has a brilliant grasp of patient needs and has developed a wonderful product. She is also able to share this insight in presentations to networking groups. Personally, Olive is very passionate, has great empathy, is hugely generous, has strength and resilience and is courageous when facing new situations. I am delighted to write this recommendation on LinkedIn and wish her the best in work/ business and family and offer my continued support and friendship.”

   Mr. Donncha Hughes; Trainer, Mentor and Start-Up Business Advisor


“I met Olive at the National Digital Research Centre, where I participated as an idea owner for a new innovative product to improve healthcare through Mercurial’s interactive educational and feedback platform. Olive became a mentor to me over a six-week period during the eHealth Ireland and Eir sponsored pre-accelerator programme. Olives engaging nature and work ethic were clear from our first meeting when her creativity, energy and passion for the healthcare sector was a like a light in the room. It was clear that Olive has her finger on the beating pulse of the current and future of health in Ireland. She provided a support that was invaluable, refreshingly honest and drawing on her own experiences opened up conversations that were two way in nature instead of the ‘I know best’ that creates a barrier for most mentors.  There is no doubt but that Olives connections in healthcare and in the start-up world are as a result of her incredible passion for health, innovation and problem solving ability. Her systematic approach to problem solving and iterative improvement matched with her natural and practiced skills of marketing and messaging prove a powerful combination. I have been enlightened by the power of storytelling through Olive, something she does so effortlessly but creates a memorable emotional impact on everyone she engages with. It’s a skill I will continue to practice and improve those throughout my life both professionally and personally. Making it personal Olive allows complex and ‘barrier’ language like that in healthcare to be broke down and built up again to make those words productive and create an impactful environment using simple messaging. Olive offers practical advice about priority with ‘don’t worry about that yet’ and ‘I will introduce you, when you are ready’ ringing in my ears she provided structure and clarity to the never ending demands of a start-up. Teasing out a clear picture to empower me to move forward was a subtle but effective technique. Outside of gaining invaluable insight into healthcare I gained confidence, focus and delivery skills from Olive including call to action triggers.”

Ms Grainne Blount; Co-Founder Mercurial


“Olive is an amazing person, not only to work for but to be friends with. She’s incredibly hard working, magnanimous, inspiring, and selfless. She doesn’t class herself as better than anyone else, she doesn’t even like being called boss or CEO. Olive is probably one of the most detail orientated people I’ve ever met, and you can see that from her Excel reports to the MediStori, she won’t stop until her creative vision is perfect. I’ve always admired Olive’s ability to command a room and get people on board with her concept – even people who were initially on completely different pages. I honestly believe she can do anything she puts her mind to. Olive possess an entrepreneurial spirit that you rarely see and is incredibly inspiring. My expectations of what a boss should be like after working with her is sky high, nobody will be able to surpass my experiences of working with Olive.”

Ms Alice Butler; Marketing Executive at Happy Marketing & Media

Personal and Practical Traits

I feel I have strong interpersonal skills and believe that shared experiences and continual education can be the most valuable toolkits an organisation can have, and so I include all stakeholders in development of projects. I am most comfortable when I know the work I am involved in has a good impact on those the organisation or I am serving; the people I am working with, and society as a whole.

I have gotten used to the public eye and have been on many national televised programmes; I have also had articles published in numerous newspapers, magazines and books. My extensive experience in using social media as a connector and communicator led to my successfully reaching 12 million impressions on Twitter in just one single week period.

Extremely attentive to detail, I am loyal, reliable, driven and innovative, and always give one hundred percent for every project I work on. I believe my strongest assets are my capacity to communicate easily to teams, customers and the general public. I have a unique capacity to develop processes, structures and organise systems through effective listening and project management. My hard skillsets include my ability to design, develop and implement with limited tools, time and resources. 

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